Are customers satisfied by Spectrum Service within South County?
An unprecedented survey of past and current customers of Spectrum broadband and cable services across South County reveals widespread discontent and anger over the price and the lack of a custom "a la carte" selection of TV channels, as well as the absence of the Boston station that provides state-wide news coverage. This month's survey, which included 464 people published, was released to residents by the Five Town Cable Advisory Committee. That will be in negotiations with Spectrum in the fall and winter for a contract renewal that serves 6,392 Spectrum customers from Great Barrington, Lee, Lenox, Sheffield, and Stockbridge. The 10-year agreement expires on March 1. The committee is hoping to reach an agreement for a franchise that lasts five years, according to the chairman, Linda Z. Miller of Lenox. Spectrum is operated by Charter Communications and has no cable TV competitors across the five cities. However, non-subscribers can watch TV over the internet. Miller